5 Questions to Ask a Vehicle Transport Company
If you’re looking for a car moving company to move your car, larger vehicle, luxury vehicle or fleet, searching online can bring up a lot of big names. But is bigger always better?
Moving a vehicle or a fleet from suburb to suburb, city to city, province to province or country to country takes some planning. Here are some questions when looking for a prospective vehicle moving company that suits YOUR requirements.
1. How Much Does It Cost To Move My Car Or Fleet?
Petrol is expensive in South Africa, although the stats show we’re not particularly excessive compared to many other countries. We also have some long distances for drivers to cover, and on some less-than-stellar roads!
An auto logistics company charges for petrol + insurance costs + the costs of training and recruiting professional drivers + paying the salaries of experienced staff. A reputable vehicle transport company will never be super cheap. If they are, they’re probably cutting costs somewhere – usually in staff training and retention. This can be a big risk for your costly vehicles and / or your business reputation.
You won’t necessarily get the best customer service from a big name car moving company. What you save in rands might well end up costing you way more in the long run – even if it’s just in time and stress.
Obviously you don’t want to pay exorbitant fees to move your vehicles either. The best way to choose the best vehicle transport company for your requirements is to avoid either extreme, low OR high, and contact the companies somewhere in the middle for comparative quotes. Ask as many questions as possible and make sure you don’t miss any fine print!
2. How Reliable Is the Vehicle Transportation Company?
The best way to pick a reliable auto transport company is to pick up the phone – and call around to get references from their previous customers. A reliable company will have client testimonials proudly displayed on their website. If they don’t – you’ll have to do some more digging.
Transporting vehicles isn’t just about getting a car or fleet safely from A to B – it’s also about the customer service levels and peace of mind. A good car moving service will keep you updated through every step of the journey.
Customers need to be 100% secure in their service providers. RedDot Group makes security measures a priority at all stages of a vehicle’s journey.
3. Which is Best – Bigger or Smaller Vehicle Transport Companies?
As South Africans, we are entrepreneurial. We build and own a high number of SMEs per capita, compared to many other developing countries. So we tend to trust SMEs – often even more than larger conglomerate companies. But should you trust a SME to move your vehicle or fleet?
The fact is that you won’t necessarily get better service from a huge vehicle transport company that moves large numbers of cars all hours of the day. Those companies may have experience and a vast pool of staff (and therefore more customer service representatives), but they can be impersonal and profit-driven. So you’ll probably pay for the brand even more than the service.
At the other end of the scale are startup and smaller auto logistics companies which advertise themselves as highly service driven and competent – but they may well lack the infrastructure and experience of the larger car moving companies. It’s harder for customers to feel confident in their offering until they’ve proved themselves in the industry.
So now we have the third option – local companies who have an established nationwide footprint and a number of branches, but still remember the customers who put them on the map in the first place.
A reliable vehicle moving company should offer customers a single point of contact from quote to delivery. When problems arise, these companies will solve them fast and efficiently, because they care about customer service just as much as moving cars efficiently.
4. Don’t Let Time Factors Rush Your Decisions!
At this stage, customers can weigh up their knowledge of client experiences, company research and comparative quotes before making decisions. If a situation arises where customers need a fast solution, they’ll be making an informed choice.
5. Keep Your Vehicles Safe with Reddot Group!
We provide safe, secure, professional vehicle transport services all over South Africa and in the Southern African Development Community (SADC) countries. We currently deliver to Botswana, Lesotho, Malawi, Mozambique, Namibia, Swaziland, Zambia, and Zimbabwe. We streamline pickup and delivery, ensure round-the-clock updates on your vehicle or fleet, and handle all the details professionally so you can relax.
At RedDot Group, we streamline pickup and delivery, ensure round-the-clock updates on your vehicle or fleet, and handle all the details professionally so you can relax.
Reddot Group Is Proud To Be a Top Auto Transport Company!
Reddot Group employs the most experienced professional drivers in the industry. We provide top-notch personal service all over South Africa and the BLNS (Botswana, Lesotho, Namibia and Swaziland) countries.
Our highly trained and experienced drivers know all the roads, know their paperwork, and strive to deliver on time.
Rest assured – your vehicles are alright with Reddot Group!
